Leading the New Era of Hospitality

$1,699.00

A fully original 8 part leadership and supervisory development series designed for the modern hospitality leader. This curriculum replaces outdated management thinking with a human centered, emotionally intelligent, standards driven approach that aligns with today’s workforce and tomorrow’s guest expectations.

Leaders learn how to inspire performance, create psychological safety, communicate with clarity, maintain accountability without fear based tactics, and build teams who feel proud of the service they provide.

Perfect for organizations ready to move beyond 1990s management styles and cultivate leaders who elevate culture, service, and financial results simultaneously.

Quantity:

Perfect for organizations ready to move beyond 1990s management styles and cultivate leaders who elevate culture, service, and financial results simultaneously.

1. The Mindset of a Modern Hospitality Leader

Understanding the shift from authority-based management to influence-based leadership.

2. Emotional Intelligence as a Service Standard

How leaders regulate themselves, read others, and create stability.

3. Communication That Drives Engagement

Standards, expectations, feedback, and coaching delivered with clarity and respect.

4. Accountability Without Fear

Replacing punitive culture with structured follow-through and ownership.

5. Building Teams That Feel Seen and Supported

A practical framework for recognition, development, and daily motivation.

6. Conflict Navigation and Guest-Facing Stability

Calm, consistent leaders create calm, consistent teams.

7. Leading Performance in a New Workforce Landscape

Understanding generational expectations, retention drivers, and modern labor dynamics.

8. Culture as a Daily Leadership Practice

How leaders protect the environment, reinforce standards, and model excellence.